Support Category: Certificate Inquiry


Specialist Notes:


User this SR for users requesting an updated certificate for training they have already completed.


Standard Response:


To retrieve an updated certificate for training you have completed, kindly do the following:

1. Hover over 'Learning' and click on 'View My Transcript' on the homepage.
2. On your Transcript page, click on the 'Active' button and then click on 'Ccompleted'.
3. A list of your completed courses will appear.
4. Locate the course and then click on the course title.
5. Locate the blue button to the right that says either 'View Completion Page' or 'View Certificate'.
6. Click the downward-facing arrow to expand the menu and click 'Request'.

This will create a new instance of the training in your assignments. After completing the training, your certificate will reflect the current date.