If a user is missing an account, kindly use the following SR to verify whether they are an SBA or Disaster Enterprise user. 

Thank you for contacting Office of Disaster Assistance End-User Support! 

We were unable to find an account for you in the TMC. To further assist you, could you please verify the following information:

1. Are you a Contractor OR Federal Employee?
2. Are you with Disaster Enterprise?

We look forward to hearing back from you.

Best regards,