Please use the below template when escalating course completion requests to the admins. 

Hello ODA Administrators, 

Can you assist with the following request, please?

Requester Name:

Requester Email Address:

Course:

Location [if part of a curriculum]

Summary: The user contacted Live Support for assistance with receiving a completion mark for the above course. 

Troubleshooting:

Screenshot: The user provided a screenshot as proof of completion - see attached. 

Please advise - thank you in advance!

Regards,